Contact information

We’re here to help with your questions, orders, or feedback. At Our Phoenix Rise, operating as Iron Phoenix GHG, we’re committed to excellent support and building a strong, uplifting community.

Check Our FAQs First 📚

Visit our FAQ page for quick answers to common questions.

How Can We Help You? 💬

Customer Support

For product help, order updates, or general questions:
📧 helpcenter@ourphoenixrise.com

Business & Proposals

For official communication or professional inquiries:
📧 shadowseeker@ironphoenix.store

Response Times 🕒

Customer Support Hours

Daily, 9:00 AM – 9:00 PM EST
⏱ Expect a response within 4 hours. 

Business Hours

Monday – Friday, 9:00 AM – 5:00 PM EST

💡 If you don’t see a reply, check your spam/junk folder.
⚠️ For urgent issues, you may message us on Facebook, Instagram, or Discord.

Your Feedback Matters 🌱

Suggestions and compliments help us grow!
Send feedback anytime to helpcenter@ourphoenixrise.com.

Our Websites

(Gohardgaming.store remains owned but inactive.)

Company Details

Legal Name: Go Hard Gaming Discord LLC
DBA: Iron Phoenix GHG
Brand: Our Phoenix Rise
Address: 142 W. Milton Rd., Trailer 7, Ballston Spa, NY 12020, USA
Note: All inquiries are handled by a single operator.

Business Proposals

📧 Send all proposals to: shadowseeker@ironphoenix.store

Important:

  • We are not seeking new partnerships or unsolicited service offers.

  • Proposals are reviewed Monday – Friday, 9:00 AM – 5:00 PM EST.

  • All decisions are final; repeated follow-ups may be filtered as spam.

Store Hours

  • Online Store: Open 24/7

  • Order Processing: Within 8 business hours