AI-Generated Image Notice:
Some product images on this page may be AI-generated or AI-assisted.
They are used for product presentation and do not represent real people unless clearly stated.
Package Protection
$2.98
2-4 days production
3-5 days shipping
from Loss, Theft, & Damage.
Refund & Return Policy
Updated: June 24, 2025
We currently ship to the US only on this website.
Shopping from Canada or overseas? Please visit our Etsy shop for international shipping options:
Custom & personalized products are non-returnable unless there is a verified printing defect. Cancellations must be requested within 24 hours.
Report damage within 30 days. Photos required for verification.
- Window: 30 days.
- Item must be unused in original packaging.
- Customer pays return shipping.
⚠️ Do not ship items back without approval.
Please contact Customer Service prior to any return to receive the correct return address and an RMA number.
Contact Us:
Email: helpcenter@ourphoenixrise.store
Full details available on our Policy Page.